Shipping Policy

International Shipping and Delivery Information

We aim to make shipping information clear from the moment an order is placed until the package reaches its destination. Orders are prepared before being transferred to the appropriate delivery provider, and available tracking information may be provided after dispatch. Delivery times can vary by destination, carrier network, customs procedures, and other transportation conditions.

Order Processing Before Shipment

After payment has been successfully confirmed, most orders require approximately 3-5 business days for processing and preparation before shipment. During this period, order information may be checked and the package prepared for dispatch. Processing generally takes place on business days, and additional time may occasionally be required during holidays, promotional periods, or unusually high order volumes.

Estimated International Delivery Times

Most eligible international shipments are expected to arrive within approximately 14-21 business days after dispatch. This timeframe is an estimate rather than a guaranteed delivery date. Customs inspections, public holidays, weather conditions, transportation disruptions, carrier congestion, local postal operations, and other circumstances outside normal shipping operations may result in additional transit time.

Shipping Costs and Free Shipping

Any shipping fee that applies to your purchase will be displayed during checkout before the order is submitted. Orders that reach the qualifying purchase amount shown on the website may receive Free Shipping. Available shipping charges can vary according to destination, package characteristics, delivery service, and other order-specific factors.

Tracking Your Shipment

When tracking is available for the selected destination and delivery service, shipment updates may begin appearing after the parcel enters the carrier network. You can check available delivery progress through our Track Your Order page using the required order information. Tracking activity may occasionally pause while a parcel moves between countries, sorting facilities, or different logistics providers.

Customs Duties and Import Charges

International deliveries may be subject to import duties, taxes, customs charges, brokerage fees, or clearance costs imposed by authorities or service providers in the destination country. Unless a charge is specifically included during checkout, these costs are separate from the product price and shipping fee and are the responsibility of the recipient. Customs processing may also extend the expected delivery timeframe.

Delayed, Missing or Damaged Deliveries

After a package has been dispatched, transportation and final delivery are handled by the applicable carrier. If a shipment appears delayed, missing, or damaged, available tracking and carrier information may need to be reviewed before the final status can be confirmed.

If tracking shows a package as delivered but you cannot locate it, check entrances, mailboxes, designated delivery areas, nearby addresses, and whether another household member accepted it.
A shipment believed to be lost may require an investigation by the carrier before an appropriate resolution can be considered.
If an item arrives damaged during transit, keep the merchandise, shipping box, protective packaging, and delivery labels and take clear photographs of the damage.

Providing the Correct Delivery Address

Customers are responsible for reviewing shipping information carefully before completing checkout. The delivery address should include all details required by the carrier, including the recipient name, street address, apartment or unit number where applicable, city, state or region, postal code, country, and telephone number. If you notice an error after ordering, contact customer support as soon as possible. Address changes may no longer be possible once the shipment has left the fulfillment facility or entered the carrier network.

Returned or Undeliverable Packages

Packages returned because of an incorrect or incomplete address, unsuccessful delivery, refusal by the recipient, or unpaid customs charges will be reviewed after the carrier confirms the final shipment status. Where reasonably available, reshipping may be offered after correct delivery information has been provided. Any refund eligibility will be determined according to the applicable refund terms and the verified reason for the returned shipment.

Shipping and Delivery Support

For assistance with order processing, shipment tracking, delivery status, damaged packages, or corrections to shipping information, please use our Contact Us page and include the relevant order details so the request can be reviewed efficiently.