Refund and Cancellation Policy

Returns, Refunds and Order Assistance

We want return, refund, cancellation, and replacement requests to be easy to understand. The terms below explain when an item may qualify for return, the time limits that apply, how refunds are handled, and what to do if you need assistance with an order.

Return Eligibility

A return request must normally be submitted within 30 days of confirmed delivery. To qualify, the product should remain unused, unopened, and in its original condition, together with the packaging and any accessories, manuals, components, or other materials supplied with it.

Provide the order number or another form of purchase information that allows the transaction to be verified.
Do not send an item back until the return request has been reviewed and return instructions have been provided where required.
When returning an approved item, using a trackable shipping service is recommended so the shipment can be monitored until delivery.

Products That Are Not Eligible for Return

Consumable goods that have been opened, used, sampled, tested, altered, or otherwise changed after delivery.
Digital products, downloadable items, electronically delivered content, and electronic gift cards.
Personalized, customized, made-to-order, specially assembled, or individually prepared products.
Products identified as Final Sale before the order was completed.
Items damaged because of misuse, accidents, improper storage, neglect, unauthorized alteration, inadequate care, or use outside their intended purpose.

Refund Review and Processing

Once an authorized return arrives at the designated return location, the item may be inspected to confirm that it meets the applicable return conditions. Approved refunds are generally initiated within 7–10 business days to the original payment method. Your bank, card issuer, payment provider, or financial institution may require additional time before the refunded amount appears in your account.

Shipping Charges and Return Costs

Original shipping charges are generally not refundable unless we confirm that the delivered item was incorrect, defective, or damaged on arrival.
Customers are normally responsible for return shipping costs unless a different arrangement is specifically approved by customer support.
If a qualifying return is subject to a restocking fee, the applicable condition or charge will be communicated before the return is completed.

Order Cancellations

If you want to cancel an order, contact us as soon as possible after completing your purchase. Cancellation depends on the fulfillment stage at the time your request is received. An order can generally only be cancelled while shipment can still reasonably be stopped. Customized, personalized, made-to-order, or specially prepared products may no longer qualify for cancellation once preparation or production has started.

If Your Order Has Already Shipped

Once an order has entered the shipping process, cancellation may no longer be available. In that situation, you will generally need to receive the package and then request a return if the product qualifies under this policy. Any applicable return shipping charges may remain the customer’s responsibility.

Damaged, Defective or Incorrect Items

If your order arrives damaged, appears defective, or is materially different from the item ordered, please submit a request within 7 days of confirmed delivery. Include your order number and clear photographs or other relevant evidence showing the reported issue so the request can be reviewed.

Keep the affected item, packaging, accessories, manuals, components, and other supplied materials whenever reasonably possible.
Replacement availability depends on current stock. If the same item is unavailable, another appropriate resolution may be considered.
After the issue has been reviewed, return instructions or a prepaid return label may be provided where appropriate.

Requesting Return, Refund or Cancellation Support

For help with a return, refund, cancellation, exchange, or replacement request, please use our Contact Us page. Include your order number and complete details about the request so our support team can identify the purchase and review the matter efficiently.